Warranty Policy

We do NOT cover:

  • Consequences of trading account with third parties
  • Suspensions
  • Account Closures
  • Exploiting in-game
  • Usage of illegal softwares and account sharing

Our Warranty is paid out with a store credit that can be used to purchase products on our website:

  • If you report the account recovery within the first two months from the purchase date, you will receive 100% of the total summary as store credit.

  • If you report the account recovery within the first six months from the purchase date. you will receive 50% of the total summary as store credit.

  • If you report the account recovery within the first twelve months from the purchase date, you will receive 25% of the total summary as store credit.

Terms and Conditions:

  • Our warrany does NOT transfer to third parties. This means that we do NOT allow customers to trade with third party users after purchase.

  • Our warranty will NOT be valid if the accounts condition has been changed after the purchase.

    This includes:
    - Modifying mail adress
    - Character transfers to different accounts
    - Name changes
    - Country changes
    - Suspensions
    - Account locks and closures

  • Faking account recovery is NOT allowed.

  • Account/Character progressions does not effect compensation amount.